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HVAC Operations and Service Manager- Connecticut

HVAC Operations and Service Manager- Connecticut

Century Mechanical HoldingsMilton, CT, US
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Job Description

Job Description

Description :

OPERATIONS SALES MANGER

Oversee field and office operations, ensuring timely and high-quality service and install execution

  • Manage workforce scheduling, dispatching, and job completion through systems like FieldEdge
  • Monitor productivity, material usage, and job profitability
  • Enforce safety standards and compliance with OSHA and company guidelines
  • Coordinate training, licensing, and upskilling of technicians and installers
  • Ensure inventory management and vendor coordination meet project demands

Sales & Revenue Growth

  • Set and track monthly and quarterly revenue targets for service and install teams
  • Manage estimates, customer proposals, and upsell opportunities
  • Review job costing and gross margin performance
  • Work with inside sales / admin team to close leads and increase conversion
  • Participate in local marketing initiatives and outreach to drive new business
  • Collaborate with GMs or finance to align sales efforts with company goals

    • Team Leadership & Development

  • Recruit, onboard, and retain skilled tradespeople and sales coordinators
  • Conduct regular performance evaluations, ride-alongs, and coaching sessions
  • Promote a culture of accountability, teamwork, and customer-first service
  • Resolve employee or customer escalations swiftly and professionally
  • Ensure alignment between field staff and office support

    • Requirements :

    Reporting & Strategic Input

  • Provide weekly reports on KPIs : booked jobs, revenue, job margin, labor utilization
  • Analyze customer feedback and service trends to guide improvements
  • Participate in leadership meetings and provide input on strategic direction
  • Collaborate on pricing models, service packages, and technician incentives

    • QUALIFICATIONS

  • Minimum 5 years of experience in HVAC operations, service, or install
  • Proven track record in residential / commercial HVAC sales and team leadership
  • Strong understanding of field operations and customer lifecycle
  • Experience with job costing, estimates, and CRM / dispatch software (e.g., FieldEdge)
  • Ability to manage multiple priorities and teams across locations
  • Excellent communication, leadership, and analytical skills
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    Hvac Service Manager • Milton, CT, US

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