Customer Success Manager BRICKELL onsite 75K+ Benefits

We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations.

The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.

Key Responsibilities

• Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.
• Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.
• Develop and maintain customer success playbooks, training materials, and performance dashboards.
• Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).
• Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.
• Conduct regular business reviews with key clients to ensure their objectives are being met.
• Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.
• Identify opportunities for upselling or expanding client use of products based on usage data and feedback.

Qualifications

QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS at 786-897-7903