Software Support Specialist (Pathway to Developer)
AviorIrving, Texas, United Statesjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionBug Fixing & Minor Enhancements : Start by writing code to resolve issues you've identified firsthand. Feature Development : Gradually take on tasks within larger feature projects under the guidance of senior developers. Full Integration : Successfully transition to a dedicated Software Engineer role on one of our product teams. You have recently earned a Bachelor's degree in Computer Science, Software Engineering, or a directly related field . You have a solid foundation in programming principles and are proficient in at least one language (e.g., Java, Python, C#, JavaScript). You are a problem-solver at heart, with excellent analytical and debugging skills. You possess outstanding communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences. You are customer-focused, patient, and empathetic. You are hungry to learn, highly adaptable, and see the "support phase" as a critical stepping stone to becoming a more effective developer. Personal coding projects, contributions to open-source, or a relevant internship. Familiarity with SQL and database concepts. Understanding of REST APIs and cloud platforms (AWS, Azure, GCP). Previous experience in a customer-facing technical role. A Clear Career Pathway : We are explicitly hiring for this growth trajectory. Your goal is to become a developer, and we are committed to helping you get there. Mentorship : You will be paired with senior developers and mentors who will guide your technical growth. Impactful Work : The insights you gain in support will directly influence the future development and quality of our products. Competitive compensation and benefits package , including paid time off, health reimbursement, and annual bonus.
Location : Irving, Texas
About Us :
At Avior, we are building the next generation of tax automation cloud-based solutions that revolutionize tax collection and data analysis. We believe in fostering talent from within and are committed to providing a clear, structured path for ambitious technologists to grow their careers.
The Opportunity : Launch Your Development Career :
This is not your typical support role. We are seeking a motivated Computer Science graduate who is eager to build a long-term career with us, starting with a deep immersion into our products and our customers' needs. You will begin as a Software Support Specialist, becoming the expert on our platform. After demonstrating proficiency and a strong grasp of our systems, you will transition into a full-time Software Development role on our engineering team.
This unique pathway ensures that our developers have an unparalleled understanding of the customer experience and the real-world problems our software solves.
What You'll Do :
Phase 1 : Immersion & Expertise (Approx. 12-18 Months) :
Your initial focus will be on mastering our technology and supporting our users. You will be the vital link between our customers and our product.
- Technical Customer Support : Provide expert-level troubleshooting and technical support for our cloud applications via email, chat, and phone.
- Software Testing & QA : Assist our QA team in testing new features, identifying bugs, and ensuring a high-quality release.
- Data Collection & Analysis : Gather and analyze support data to identify trends, recurring issues, and potential areas for product improvement.
- Certification & Documentation : Help maintain and execute product certification processes and contribute to our internal and external knowledge bases.
Phase 2 : Transition to Development :
As you prove your mastery of the system, your responsibilities will evolve to include :
Who You Are :
Bonus Points (Nice-to-Haves) :
Why Join Us?
Ready to Build Your Future With Us?
If you're a recent CS grad with a developer's mindset and a passion for learning from the ground up, we want to hear from you.
Apply by sending your resume and a brief cover letter explaining why this unique career path is the right fit for you.
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Software Developer • Irving, Texas, United States
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