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Staff Product Manager

Staff Product Manager

GuildWashington, DC, US
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Staff Product Manager

Guild is hiring an experienced Staff Product Manager for Customer Solutions & Delivery to lead the development of our customization layer strategy and drive key initiatives that enhance our customers' experience with us. This is a pivotal role in driving innovation and growth while working with a team committed to Guild's mission.

As Staff Product Manager - Customer Solutions & Delivery, you will :

  • Set Vision & Strategy : Define and drive the strategic vision for a customization layer that will enable Guild to deliver "last mile capabilities" for our customer base.
  • Influence & Drive Change : Communicate with clarity and impact to influence stakeholders across all levels. Build cross-functional relationships, navigate complex organizational dynamics, and use storytelling to drive buy-in and champion organizational change.
  • Lead Product Strategy : Develop and manage the product roadmap, through partnership with Guild's GTM teams as well as directly with our Customers. Align product vision with business goals, lead cross-functional discovery efforts, and ensure long-term strategic coherence across teams.
  • Ensure Execution & Delivery : Oversee execution of complex initiatives, manage risk, and ensure timely delivery. Anticipate roadblocks, optimize team resources, and establish best practices for execution and delivery across product areas.
  • Apply Technical Expertise : Serve as a subject matter expert across product and adjacent technologies. Use data analysis for insights, inform technical trade-offs, and contribute to architectural decisions and innovation opportunities.
  • Coach & Develop Talent : Provide tailored coaching and actionable feedback. Support others in identifying growth areas, tracking development progress, and leveraging strengths for improvement.

You are a strong fit for this role if you have :

  • 7+ years experience in a software product management or comparable role.
  • Experience communicating with and influencing partners across a complex business, including various go-to-market teams and leaders. Comfortable influencing the V and C-level.
  • MBA, enterprise consulting, or competitive market research experience strongly preferred.
  • Experience building B2B or B2C SaaS portals or other web-based data exchange functionality.
  • Preferred competencies :

  • Validated ability to understand complex business problems and break them down into simple solutions across various areas that focus on customer needs.
  • A track record of working collaboratively and effectively with engineering and non-technical partner teams to lead on-time delivery of technical solutions.
  • Strong ability to work independently, handle ambiguity, and craft incremental, decoupled solutions.
  • Clear, concise communication and presentation abilities.
  • A track record of working with external partners and customers, including collecting direct product feedback from large corporations or other institutions.
  • Strong partner communication skills, including working with Account Management or Partnerships to conduct systematic discovery on partner needs.
  • Interest in UI / UX design principles and in-app analytics.
  • Familiarity working with and developing data models.
  • SQL proficiency.
  • We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $170-210,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

    Guild is America's leading talent development company, partnering with the country's most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent enabling workers to gain skills for in-demand roles and helping companies stay agile. By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms overlooked talent into high-impact contributors and positions companies for long-term, sustainable growth.

    Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

    Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits :

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for the future
  • Vacation policy to rest and recharge
  • 8 days of fully-paid sick leave, to take the time to heal and or recover
  • Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
  • Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
  • Education benefits and tuition assistance to help your future development and growth
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