Sales Consultant

Big O Sales Consultants perform customer service and sales duties in an accurate and timely manner in accordance with all company programs, policies, and procedures, ensuring proper customer education and follow through on customer maintenance and repairs.

MFA Petroleum Company is an Equal Opportunity / Drug-Free Employer.

Overview

Big O Sales Consultants are responsible for providing excellent customer service, promoting sales, and ensuring customer satisfaction.

Responsibilities

• Monitor customer service area and host waiting customers, providing fast and friendly customer service
• Handle complaints courteously and efficiently per company policy
• Inspect vehicles and review vehicle owner's manual maintenance requirements to prioritize and promote needed products and services with customers and management
• Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques
• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
• Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies
• Manage ticket average and profitability, and assist store manager in meeting company expectations
• Support store operations by assisting with opening / closing tasks, inventory, sales reporting, processing adjustments, merchandising and other related functions as required.
• Protect company assets by properly cleaning, maintaining, and storing tools and equipment
• Properly check-in vendors, receive merchandise, and stock shelves
• Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards
• Assist in the proper training of new employees as needed
• Timely complete daily Today's Class Technician and other required training
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.

Job Requirements

Preferred Skills

About Mfa Petroleum Company

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.

Benefits

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and / or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.

J-18808-Ljbffr