Technology Support Senior Specialist - Technology Operation

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.

As a Technology Support Sr Specialist within the Employee Platforms, Retail Support team, you will play a vital role in employing best practices to deliver first-line support and guidance for daily technology activities. You will address and resolve hardware, software, and technology issues within the organization, ensuring high levels of customer satisfaction by executing tasks efficiently and continuously improving service delivery.

Job responsibilities

• Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
• Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
• Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
• Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

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