Desktop Support

Job Description

Williams-Sonoma, Inc. - Desktop Technician III

Project : WSI is in need of a Desktop resources to assist in the support of PC's, Printer's and RF devices used by Global Logistics associates in their Olive Branch campus as well as their Sonoma Cove location.

Support can consist of day to day trouble calls or user requests, supporting on-going projects related to these types of devices and routine device maintenance / upkeep. The potential candidate must be reasonably adept in troubleshooting problems with some or all of these types of devices, communicating and follow-up with end users of various levels within the organization, along with providing excellent customer service.

This resource will be supporting roughly 300 end users (Global Logistics associates) with approximately 25 tickets per shift, per person.

Technologies : WSI is a Windows XP - Windows 7 environment. Additionaly, this resource will be working with :

• Microsoft Office
• Laser Jet Printers
• Supporting Zebra Label Printers
• AS 400 (experience with Client Access preferred)
• RF (Radio Frequency) Devices (this candidate needs experience with Wireless Network Connectivity)
• Candidate will be troubleshooting the following : Outlook / Microsoft Office / Word / Excell
• This candidate will need basic Networking skills in order to effectively communicate with the Network Engineer
• WSI uses the Warehouse Management System (WMS) Manhattan PkMS and RedWorks Pick-to-Light
• ServiceNow Ticketing System

Pluses Include :

• Network + Certification
• A+ Certification

Candidate must provide a cell phone for

Receiving calls from Desktop lead or Manager regarding high priority tickets.

• Skills

Desktop, Windows 10, Support, Troubleshooting, Windows, Technical support, Help desk support, Active directory, Customer service, Hardware, Imaging, Deployment, Ticketing system

• Top Skills Details

Desktop,Windows 10,Support,Troubleshooting,Windows,Technical support,Help desk support

• Additional Skills & Qualifications

Customer Service mentality / experience a MUST when dealing with end-users.

• Experience Level

Intermediate Level

• Pay and Benefits

The pay range for this position is $22.00 - $24.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Arlington,TX.

• Application Deadline

This position is anticipated to close on Sep 30, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.