Desktop Support Engineer (Onsite)

Job Description :

• Configure, test, and deploy laptop and workstation hardware and software to users both locally and remotely
• Oversee Laptop / Desktop imaging, including installations of all appropriate applications and security layers
• Diagnose and resolve problems related to the operation of PCs on the network
• Troubleshoot and repair break / fix issues
• Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts
• SMART HANDS to take direction and perform Data Center related activities, e.g. physical connectivity and cabling, and coordinate with the infrastructure teams regarding compute, storage, backup, and networking activities on an as-needed basis. Travel to the data center in Pittsburgh when needed is a requirement
• Provide solutions to user issues by identifying problems, researching answers, and helping to implement
• Train users in basic problem resolution and understanding of how to make efficient use of their PCs
• Respond to user requests and service issues in a timely and professional manner
• Provide support via phone and using remote support software
• Create, monitor, update, and close tickets using ServiceNow ticketing system
• Adhere to technology and security policies at all times while performing daily functions
• Remain current on technical and operational details concerning PC products and support

Personal Qualifications :

Technical Qualifications :

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.