Desktop Support Specialist

Job Description

Physical Requirement : Person must be able to lift 30 pounds, stand and sit for long period of time, reach high and low places and walk distance.

Responsibilities

Key Responsibilities :

• Technical Support : Provide first-line support for PC hardware and software issues, including troubleshooting, diagnostics, and resolution.
• Hardware Maintenance : Install, configure, and maintain PC hardware components such as desktops, laptops, printers, and peripherals.
• Software Support : Assist with the installation, configuration, and troubleshooting of software applications, operating systems, and updates.
• User Assistance : Respond to support requests from end users, providing timely and effective solutions to technical problems.
• Incident Management : Log and track support incidents using the company's ticketing system, ensuring all issues are resolved in a timely manner.
• Training : Provide basic training and guidance to end-users on the use of hardware and software, promoting best practices.
• Inventory Management : Maintain an inventory of IT hardware and software assets, ensuring accurate records and availability of necessary equipment.
• Documentation : Create and maintain documentation for IT support processes, procedures, and troubleshooting guides.
• Collaboration : Work closely with other IT team members to escalate and resolve complex issues and to implement new technologies.

Qualifications

Qualifications :