Support Specialist - Horizon VDI

Job Description

Job Description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Support Specialist – Horizon VDI for our client in the Oil and Gas domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration : 6 Months Contract

Location : Dallas, TX

Salary : $60.00-$65.00 / Hourly

Role : Support Specialist – Horizon VDI

Primary Skills : JavaScript

Role Description : The Support Specialist – Horizon VDI must have 4+ years of experience. For this role, you must be a dedicated and customer-focused Support Specialist to join the team.

You will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).This role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.

As the ideal candidate, you will work closely with the infrastructure, security, and application teams to ensure optimal performance, usability, and security of the company’s virtual desktop environment.

Key Responsibilities :

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
• Create and manage desktop pools in Horizon Administrator / Console, including both persistent and non-persistent configurations
• Perform root cause analysis for recurring issues and implement permanent fixes
• Maintain user entitlement mappings and access to appropriate VDI pools
• Monitor health system and generate reports on performance, usage, and capacity
• Test and implement updates, patches, and version upgrades to Horizon components and base images
• Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
• Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
• Coordinate UAT testing for new images or configurations with business stakeholders
• Participate in change management and implementation planning for VDI-related initiatives
• Support onboarding and training for new users accessing the VDI environment

Education :

Required Experience :

Preferred Experience :

Skills and Competencies :

Education : Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience : Minimum 4+ years of experience

Relocation : This position will not cover relocation expenses

Travel : No

Local Preferred : Yes

Note : Must be able to work on a W2 basis (No C2C)

Recruiter Name : Anshuman Garg

Recruiter Phone : 484-331-9558

Benefits :

We have various coverages and additional benefits to choose from :

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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