Fuel Assistance Client Specialist

Fuel Assistance Client Services Specialist (Seasonal Oct-June) (37.5 hrs / wk) ($18.20 - $19.30) Greenfield, MA Job Type - Full-time

DEPARTMENT : Community Services LOCATION : Greenfield and Orange STATUS : Non-Exempt; Seasonal (October - June) SUPERVISOR : Fuel Assistance Program Coordinator

POSITION SUMMARY Provide General And Clerical support to the Fuel Assistance program under the supervision of the Fuel Assistance Program Coordinator. Primary duties include telephone and walk-in reception tasks, scheduling for Fuel Assistance program appointments, conducting phone intake appointments as needed, and assisting clients complete applications for Fuel Assistance program.

Client Services Specialists also connect Fuel Assistance participants to other CAPV programs.

ESSENTIAL RESPONSIBILITIES

• Manage and assist with a high volume of calls to the Fuel Assistance program.
• Answer and return phone calls in compliance with Fuel Assistance phone guidelines using courteous and prompt customer service.
• Maintain basic information and referral knowledge of other CAPV programs to triage calls to other programs as appropriate.
• Greet Fuel Assistance visitors and participants in Greenfield and Orange in a welcoming manner, providing information and assistance as needed.
• Schedule intake interviews and application assistance appointments for Fuel Assistance applicants using a variety of systems.
• Answer questions pertaining to the Fuel Assistance program and other CAPV programs including applications process, review of documentation requirements, and timeline of process.
• Conduct face-to-face application sessions, as requested by clients, to fill out applications via an online portal or on paper.
• Provide data entry support Fuel Assistance using the CSG database as needed.
• Manage Fuel Assistance client files.
• Create new client files; scan application materials to the online interface.
• Conduct Fuel Assistance intake appointments as needed, including data entry into database, review of documents provided, review other documents needed, and make required copies including scanning of documents.
• Assist with copying, scanning, and collating projects.
• Assist with bulk mailings and mail processing duties.
• Manage incoming mail, date stamp, and organize in numerical order.
• Distribute mail to appropriate recipients.
• Maintains strictest confidentiality.
• Attend regularly scheduled supervision meetings, team and department meetings, mandatory agency trainings, and participate in professional development activities.
• Comply with agency and funders' paperwork requirements and procedures.

QUALIFICATIONS / SKILLS The Ideal Candidate Will Demonstrate the following competencies :

Key Knowledge and Experience

To Qualify Minimum Qualifications / Transferable Skills

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