Customer Service Representative

Harvard Resource Solutions is seeking a Customer Service Rep for our client in Troy MI. In office Pay Range : 20.00hr - 23.00hr As a Customer Service Associate, you'll be the go-to person for processing orders, return inquiries, credits, invoices, and other documents. Your day-to-day tasks will be varied and diverse, including answering phones, processing purchase orders, performing restock functions and other tasks as assigned. You'll need to have a good grasp of office systems and procedures to keep everything running smoothly. You will be successful if you are able to :

• Review files, records, and other documents to obtain information to respond to requests.
• Obtain billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Data entry into multiple systems.
• Coordinate billing with customers to request / receive purchase orders.
• Process purchase orders and order restock of inventory.
• Answer pricing and product inquiries in a timely and accurate manner.
• Assist in obtaining necessary information from the applicable system used for pricing.
• Process urgent orders. Teaming with :
• Customer service – addressing questions about pricing and billing
• Sales Reps – collaborate to confirm contract coverage for specific accounts
• Hospitals – engage with hospital staff, including operating room personnel and administrative team members, to lend support, as needed What you need to have :
• Attention to Detail : Ensures accuracy in contract review, pricing, and documentation.
• Communication Skills : Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
• Time Management : Efficiently handles multiple tasks and meets deadlines for contract updates and requests. Ability to work in a fast pace, time sensitive environment.
• Problem-Solving : Quickly addresses issues and finds solutions to maintain contract compliance.
• Interpersonal Skills : Builds positive relationships with sales teams, management, and customers.
• Organizational Skills : Maintains orderly records and manages multiple contracts simultaneously.
• Adaptability : Adjusts to changes quickly in processes, software and / or contract requirements.
• Critical Thinking : Evaluates contract terms and assesses potential impacts or improvements.
• Collaboration : Works effectively with cross-functional teams, including internally and externally.
• Customer Service Orientation : Provides helpful and responsive support to internal colleagues and clients / accounts. Requirements :
• Associates degree (or higher) preferred or High School Diploma (equivalent).
• 3+ years of customer service experience, ideally in a health care related field. If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to rrice@hrsus.com We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position. At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.