Primary Care Scheduler

Responsibilities include, but are not limited to, scheduling new and returning client appointments, operating telephone queue, entering consumers into the EHR system, coordinate scheduling referrals from other CHN services, collecting, processing insurance information and exceptional communication to all other team members as needed all while providing great customer service.

This is a Full-time, benefit eligible position. The schedule is Monday / Tuesday / Wednesday / Friday 8 : 30am-5 : 00pm, Thursday 9 : 00am-5 : 30pm.

ESSENTIAL FUNCTIONS

• Answer high volume of incoming calls from patients wanting to schedule a new appointment or reschedule an existing appointment
• Schedule for multiple primary care providers in several locations
• Provide excellent customer service
• Ability to manage multiple computer applications using dual monitors
• Understanding of Microsoft Teams and Outlook
• Manage and maintain voicemail box with the expectation voicemails are returned within 15-minutes, no later than same business day
• Verify address, phone number, insurance and potential need for updating annual registration paperwork at each call received
• Inform patients if they need to bring anything to appointment (co-pays, insurance cards, ID, paperwork for sliding fee scale)
• Inform parents or legal guardian that they must be present at the first appointment and / or if annual registration is due.
• Inform patients / parent if they need to bring anything to appointment (medication bottles, shot record)
• Coordinate "triage" to determine urgency of appointment need - seeking consultation from the medical provider or clinic nurse, as needed
• Coordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff.
• Enter and / or run Insurance eligibility in the electronic medical record
• Follow-up on patients who missed their appointment the previous day to reschedule
• Monitor schedule for accuracy, cancellations, and back fill openings
• Maintain current information on primary care providers schedules
• Monitor and manage appointment requests, reminders, cancellations and reschedules through Phreesia software
• Work closely with department and front desk staff as needed
• Attend staff meetings as required
• Conducts self in accordance with Compass Health Network's policies
• Maintains strictest confidentiality; adheres to all HIPAA guidelines / regulations
• Other duties as assigned
• High School / GED required

WORK EXPERIENCE / TRAINING / ADDITIONAL REQUIREMENTS

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.

About Compass Health Network

At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful : Inspire Hope. Promote Wellness.

Why join us?

At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.

We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy :

We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!

Compass Health is an Equal Opportunity / Affirmative Action Employer and an E-Verify participant.