Client Service Representative

Description

Client Service Representative

Animal Hospital Randolph  is seeking a full-time Client Service Representative to join our amazing team in Asheboro, NC.  What makes us different from other hospitals in the area is that we provide our team with a work environment that allows them to be their best.  This, in turn, enables us to dedicate the best experience to our clients and care for their pets, which is at the heart of our thriving practice.

Essential Functions and Responsibilities :

Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

Schedule appointments, record keeping and organization, provide estimates and invoices for payment

Respond with compassion and empathy in stressful and emotional situations

Maintain a clean and orderly lobby and front office area

Willingness to guide, mentor, and support fellow team members

Constantly advance your knowledgebase and customer service skills

Skills and Qualifications :

1+ years' experience in veterinary or medical practice required

Minimum 2 years’ customer service experience required (retail, food and beverage, etc.)

Computer experience and proficiency required (email usage, word / excel, operation of office equipment such as, fax machine, copy machine, and postage meter)

Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal,

Excellent communication skills with clients and team members

Proficient time management, ability to solve problems, learn, and handle multiple tasks

Enthusiastic team player with a patient, and positive professional attitude.

Must be able to work seated for a majority of day

Benefits and Perks :

Complimentary Short-Term Disability

Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family

Company Sponsored Employee Assistance Program (Headspace)

401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment

United Health Care UMR Insurance Plans with 3 tiered options; Kaiser for CA Residents

Flexible Spending Account or Health Savings Account options

United Healthcare Dental Insurance; includes a 100% paid premium option for team members

United Healthcare Vision Insurance options

Long Term Disability option (paid for by employee)

Progyny-Fertility and Family Building Support (up to $10,000 per attempt / $30,000max)

Team Member Discounts for Pet Care

Paid time off - inclusive of sick, personal, and vacation

DailyPay on Demand

We offer state-of-the-art veterinary medicine and surgical care as well as boarding for dogs and cats.  We have a loving, local staff and are proudly a  family-owned business .  We offer 30-minute appointments with a fear-free approach.  We treat you and your pet like family.

Once you and your pet walk through our door, you become part of our family. Your pet’s health and well-being are our highest priorities. We understand the special bond you share with your faithful companion. It is our goal to preserve and strengthen that bond using modern veterinary medicine combined with old-fashioned personal care.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.