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Field Service Technician

Field Service Technician

Rittal LLCBoston, MA, US
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Field Service Technician Seeking hands-on Field Service Technician with industrial & commercial HVAC experience!

If you have HVAC, climate control, industrial chillers maintenance, repair experience, and enjoy working with customers in the field, then come join a global leader in industrial and IT enclosures.

Location :

  • Boston, MA About US : Rittal manufactures the world's leading industrial and IT enclosures, racks and accessories, including high efficiency, high-density climate control and power management systems for industrial, data center, outdoor and hybrid applications.
  • It is an exciting time join the world's largest enclosure manufacturer as we expand our US service network.

Responsibilities :

  • Provide on-site customer support for climate control product installation, planned maintenance, repair, and service training.
  • Complete required service reports and communicate to relevant persons.
  • Communicate / coordinate field service activities with customer and / or local Rittal sales personnel.
  • Provide telephone technical support to customers and service partners.
  • Promote Service Contracts through customer interaction and communication.
  • Understand customers’ requirements and provide most cost effective solution from Rittal.
  • Other duties as assigned.

    • Knowledge & Experience :

  • Minimum of 3-years’ experience in air conditioner repair as well as EPA certified for refrigerant recovery and servicing of CFC based units.
  • Possess strong mechanical and electrical aptitude and experience using electrical meters and troubleshooting.
  • Experience in repairing of industrial recirculating chillers is preferred.
  • Previous field service is a plus.

    • Working knowledge with Microsoft Office :

  • Outlook / Email, Excel, and Word.

    • Physical Requirements, Mental & Safety Requirements :

  • Stand or Sit for long durations of time, up to and exceeding 8 hours Work with hand tools, power tools, computer and use keyboard for up to and exceeding 8 hours.
  • Stand, walk, bend, twist, and reach frequently throughout the work shift.
  • Occasionally lift up to 80 pounds to waist level; frequently lift 25 – 50 pounds to waist level and up to 25 pounds above the shoulders.
  • Work in a fast paced environment, adapt to assignment changes easily, ability to multi-task, learn repair and office procedures.
  • Learn to use new software.
  • Must be detailed oriented; communicate effectively via oral and written with all levels of vendors and customers.
  • Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.
  • What we offer  is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company.
  • Our goal is to create a safe work environment that our customers can trust us to deliver quality products.
  • We enjoy all the benefits of an international company quickly growing in the US Rittal North America is an equal opportunity employer.
  • We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
  • EOE / Minority / Female / Disabled / Veteran. #LI-DP1 If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.
  • This option is reserved for individuals who require accommodation due to a disability.
  • Rittal LLC and Eplan are proud to be an affirmative action / equal opportunity employer.
  • EEO, including Disability / Vets.
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