Customer Service Representative

Job

• Customer Service Representative
• Pasadena, CA - 100% onsite
• 12 Months.
• $25 / hr - $28 / hr on W2
• M-F, 8 : 00

Bilingual proficiency in Spanish, reading and writing.

Training for first three days of assignment. There will likely be 2-3 training sessions offered

Required

Position Summary

Client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience. This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations. Client’s will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful.

Resources and customers will meet at onsite location in Pasadena area during normal business hours.

Key Responsibilities

Customer

Respond to resident questions in-person with clarity and empathy.

Application

Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies.

Customer Journey

Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process.

Documentation

Assist with scanning, uploading, and validating documents in compliance with program requirements.

Issue

Identify and escalate complex issues or exceptions to appropriate teams promptly.

Compliance &

Adhere to company policies, data privacy standards, and legal requirements when handling resident information.

Provide clear instructions and status updates to residents regarding next steps in the claims process.

Qualifications & Skills

Prior Insurance or Healthcare claims support experience preferred.

Technical

Ability to navigate web-based applications. MS office novice skills along with strong customer service skills.

Soft

Strong active listening and communication skills

High level of empathy and patience

Ability to remain calm and professional in stressful or emotional situations

Other

Detail-oriented with strong organizational skills

Ability to work independently and as part of a team

Flexible to adapt to changing processes and priorities