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Shift Lead (Sbarro)

Shift Lead (Sbarro)

Las Vegas PetroleumNapoleon, OH, US
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Key Responsibilities :

1. Team Leadership & Supervision :

  • Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanliness.
  • Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly.
  • Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area).
  • Provide guidance and support to team members, helping them with any challenges or questions they may have.
  • Monitor employee performance during the shift and provide feedback to improve performance.
  • Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals.

2. Customer Service Excellence :

  • Ensure that all customers are greeted promptly and served in a friendly, professional manner.
  • Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction.
  • Ensure customer orders are prepared correctly and delivered in a timely manner.
  • Oversee the dining area and ensure that it is clean, organized, and meets Sbarro's standards.

    • 3. Food Preparation & Safety :

  • Ensure food is prepared to Sbarro's quality standards, ensuring consistency and high-quality service.
  • Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines.
  • Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols.
  • Monitor inventory levels, ensure products are stocked, and notify management when supplies are low.

    • 4. Cash Handling & Register Operations :

  • Operate cash registers, process transactions, and ensure accuracy in cash handling.
  • Ensure all payments are processed correctly and that team members are trained to handle cash and electronic payments.
  • Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift.

    • 5. Training & Development :

  • Assist with the training and development of new team members, ensuring they understand their roles and Sbarro’s standards.
  • Provide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policies.
  • Encourage team members to develop their skills and promote from within whenever possible.

    • 6. Operational Support :

  • Assist the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift.
  • Ensure compliance with all health, safety, and sanitation regulations.
  • Help manage labor and food costs to ensure the restaurant meets its financial targets.
  • Maintain operational standards and ensure the restaurant is always prepared for peak business periods.

    • Skills & Qualifications :

  • Education : High school diploma or equivalent (required).
  • Experience : At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred.
  • Leadership : Strong leadership skills with the ability to motivate, guide, and support team members.
  • Customer Service : Excellent customer service skills, with a focus on providing friendly, prompt service.
  • Communication : Strong communication skills with the ability to effectively interact with employees and customers.
  • Organization : Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment.
  • Problem-Solving : Ability to identify problems and make decisions quickly to keep operations running smoothly.
  • Flexibility : Willingness to work various shifts, including nights, weekends, and holidays.

    • Physical Demands :

  • Ability to stand and walk for long periods of time during shifts.
  • Ability to lift and carry items up to 50 pounds.
  • Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
  • Ability to work in varying kitchen temperatures and conditions.
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