Customer Account Specialist

A company is looking for a Customer Account Specialist to manage relationships between Customer Support, Sales, and Product License Management.

Key Responsibilities :

Maintain customer accounts within Salesforce and a custom license server

Troubleshoot and resolve errors in licenses, contract terms, and account access

Analyze account and contact data for patterns and trends

Required Qualifications :

Ability to work independently and with remote teammates in different time zones

Military or Law Enforcement experience is highly valued

Experience using Salesforce (2+ years preferred)

Familiarity with SaaS licensing support

Experience working with cross-functional teams across an organization