NetCredit Collections Representative (Remote)

NetCredit Collections Representative (Remote)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote, with a requirement for candidates to reside within 100 miles of Chicago, IL, South Jordan, UT, or in IA, MO, WI, and WY.

About the role :

Enova operates multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, your responsibilities will involve reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. This role requires comfort and proficiency in working with customers through challenging situations.

Responsibilities :

• Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
• Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
• Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
• Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
• Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database

Requirements :

Compensation :

The budgeted hourly rate for this position is $18.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits.

Benefits & Perks :

About Enova :

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banksin order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive.