Slot Shift Manager

We're Changing Entertainment. Come Join Us. We're always looking for talent that believes in having fun. At Penn Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click here to discover how we empower team members to grow, thrive, and advance in their careers.

We Love Our Work. - Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficiency of slot machines and related gaming equipment during assigned shift. - Provides authorizing / verifying signature for jackpot payments, when applicable, in accordance with established procedures. - Effectively handles customer concerns and requests; makes final decisions regarding service recovery on assigned shift. - Works closely with manager to implement and oversee overall strategies for engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability. - Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Slots department. - Responsible for the engagement of all team members on assigned shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the overall integrity of daily operations on assigned shift. - Understands and adheres to all bargaining unit agreements (where applicable). - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

Bring Us Your Best. - Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum five (5) years of experience in a comparable Slots leadership position; or equivalent combination of education and experience. - Must have extensive knowledge of Slots Operations. - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Ability to maintain a high level of confidentiality and professionalism. - Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Slots operating systems. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have excellent customer service and interpersonal skills. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. - Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Stay In The Game. Follow Us. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer