Program Coordinator

Job Description

Job Description

We are seeking a Program Coordinator (contractor role) to support and optimize the learner journey by enhancing administrative processes, ensuring seamless customer support, and strengthening cross-departmental collaboration. This role focuses on evaluating and improving all learner touchpoints within our systems, applications, and communication workflows.

Type of Role :

This is a project-based contractor role lasting 4–6 months, with the potential for extension. The position allows for remote work and reports to the Chief Operating Officer (COO).

Key Focus :

The role prioritizes customer support and operational efficiency in assisting learners throughout their professional development journey, from program exploration to completion. The coordinator will ensure an accessible, frictionless customer experience while improving back-end processes such as logistics, communication, and administrative systems.

Responsibilities :

End-to-End Process Evaluation :

• Conduct a detailed review of the learner journey, focusing on administrative workflows, communication protocols, and customer support needs.

Touchpoint Mapping :

Customer Support and Accessibility Enhancements :

Streamlined Communication Processes :

Metrics and Reporting :

Project Management :

Ide al Candidate Profile :

This role is ideal for administrative and customer support professionals with experience in project-based evaluation, streamlining workflows, and enhancing customer satisfaction in an educational or professional development setting. Candidates must have :