Technical Support Representative

Job Description

Job Description

Summary

The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, accounts and applications, and third-party products support. This position is based at our Bethesda, MD headquarters office; the schedule is Monday through Friday from 11 : 30 am to 8 : 00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays.

Responsibilities

• Serve as a customer advocate and interact with internal teams to solve issues
• Inform customers of critical issues and system updates
• Work with product and engineering teams to share customer needs for additions and / or enhancements to the product and / or service
• Record customer interactions and resolutions in a case management system

Qualifications

The total compensation package for this full-time position includes an hourly wage range of $24.00 / hr. - $27.00 / hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at www.brivo.com / about / careers.

About Us

Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at www.Brivo.com.

Brivo is an Equal Opportunity / Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact jobs@brivo.com.

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