Temporary Support Associate

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Description

Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Responsibilities

CASH WRAP :

• Greeting the customer with a smile and with eye contact and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers' needs
• Conduct email / name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add-ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and provide reason to return
• Represent Coach brand appropriately

STOCKROOM / WAREHOUSE :

SALES FLOOR :

Competencies required :

Additional Requirements

Experience : 1-3 years of previous retail experience (cashier / stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education : High school diploma or equivalent; college degree preferred.

Technical : Knowledge of cash register systems, basic computer skills (including the ability to use iPad / laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical : Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product / cartons up to 50 pounds to process product shipment / transfers.

Schedule : Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays with high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com

Our Competencies for All Employees

Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.

Our Competencies for All People Managers

Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them.

Blends people into teams when needed; creates strong morale and spirit; shares wins and successes; fosters open dialogue; defines success in terms of the whole team; creates a feeling of belonging in the team.

Benefits

General Description of All Benefits : Health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the 401(k) plan and take paid time off. For additional information about benefits, see the U.S. Store Compensation & Benefits summary. General Description of Other Compensation : Eligible employees may receive discounts on certain products and incentive compensation.

EEO Notice

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position. Visit Coach at www.coach.com.

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