Director, Professional Services NA - MOM

Director, Professional Services NA - MOM

Milwaukee, Wisconsin, United States Dallas, Texas, United States Franklin, Tennessee, United States Mequon, Wisconsin, United States Houston, Texas, United States Mayfield Heights, Ohio, United States Denver, Colorado, United States Troy, Michigan, United States Eden Prairie, Minnesota, United States San Jose, California, United States

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description As the North America Director of Professional Services MOM (Manufacturing Operations Management), you will be directly accountable for the performance of a $30M+ Professional Services P&L, with high double digit growth and tight connection to a $250M ARR software business. You will lead teams composed of a variety of resources in technical, functional and recipe consulting, program & project management, commercial and delivery across North America developing and executing on both strategic initiatives and tactical actions and partnering with our offshore and global capability centers. You will collaborate and interact with multiple partners, including regional services teams, senior leadership, clients, and global sales and marketing. You must excel in managing to a financial forecast, leading execution plans to deliver short to mid-term growth balanced with developing strategies to support long-term growth goals supporting the objectives of the broader Rockwell business. You will report to the Director Professional Services, NA - Cyber, Digital, MOM and work in a hybrid setting from one of our Rockwell Automation office locations.

Your Responsibilities :

• Maintain the highest level of client satisfaction balanced with delivering profitable and referenceable Professional Services engagements.
• Collaborate with regional and global Professional Services leadership to develop & implement annual business strategies (BSR), Annual Operating Plan (AOP), and execution plans with alignment to overall Rockwell Automation goals.
• Develop strong relationships at a leadership level with key clients, ensuring customer satisfaction and fostering long-term partnerships.
• Work with Global Sales & marketing and Global Industry Account teams to mature existing client base and co-develop strategy for success and expansion of key accounts.
• Collaborate with peers in all regions and across capabilities to ensure a consistent 'One Rockwell' approach is taken to internal and customer engagement.
• Provide strategic insight and subject matter expertise to partners and take an active role in joint sales calls, account presentations, proposal management and review.
• Develop regional application delivery teams; channel strategy, growth objectives, target market, applications, customers, technologies, pricing strategies, core competencies and programs.
• Responsible for strategic organizational planning, management and development of the MOM North America team including hiring, retention, critical role identification, succession planning and employee development.
• Collaborate with our Global Capability Centers to ensure an effective regional / nearshore / offshore strategy for delivery is executed and solution delivery is anchored on trusted content and repeatable, standardized tools and processes.
• Coordinate cross-functional collaboration with other departments, such as operations, human resources, marketing, product development, and finance, to ensure smooth operations and alignment with business objectives.
• Represent the company at industry events, conferences, and client meetings to promote the organization's products and services.

The Essentials - You Will Have :

The Preferred - You Might Also Have :

What We Offer :

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. Experience will be the determining factor for position level and compensation.