Director of Operations - Physician Network

Job Description

Job Description

The Director of Operations will be a key leader within our Physician Network, responsible for driving strategic and operational initiatives that enhance patient access, improve care delivery, and ensure consistent, high-quality experiences across all practices.

Key Responsibilities

• Access Optimization : Streamline scheduling, referral processes, and capacity management to ensure timely and equitable access to care.
• Operational Excellence : Implement best practices to improve efficiency, reduce waste, and support high-performing clinical and administrative teams.
• Patient Experience : Champion initiatives that elevate the patient journey, from first contact through follow-up, with a focus on empathy, communication, and satisfaction.
• Quality & Performance : Collaborate with clinical leaders to monitor and improve quality metrics, safety standards, and regulatory compliance.
• Policy & Procedure Standardization : Develop and enforce consistent policies and workflows across the network to ensure alignment, accountability, and scalability.

Qualifications

Core Competencies