Process Automation Specialist

At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI / CD) pipeline and process that engineers adopted over the last decade is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = CircleCI for customer support. And we are currently looking to bring onboard a strong Process Automation Specialist.

Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers, and as they defend against that, they end up with three layers of managers and a product designed by a committee. We want the opposite. We need the opposite as we enter virgin territory trying to build that CI / CD pipeline and process for the support organization.

Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus, and company productivity.

Founded in 2022, and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate, you will be working intimately with the founding team.

Job Description

This role will be fully concentrated on creating Screenshot Automation Recipes for customer implementations, using the current V1.0 of our Screenshot Recipe Builder (our primary customer implementation tool). Your primary role will be to focus on customer implementations. However, this is not a customer-facing role and will not require you to directly interact with customers. Rather, the role will see you creating many hundreds of Screenshot Automation recipes on customer implementations each month.

In addition to helping our customers be successful by creating automation recipes for the many hundreds of existing, static images our customers have in their help center, you will also help extend the current V1. of our Screenshot Recipe Builder, along the following tracks :

• Analyze feedback from users and identify inefficiencies as you set up recipes to suggest areas of improvement.
• Translating your research and QA activities into detailed and well-documented engineering tickets.
• Providing input on product design, and mini-mocks, to enhance the implementation experience.

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Job type : Remote job

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