Onboard Experience Manager

Job Description

Job Description

Under the general direction of the Deputy Director of Passenger Experience and Communications, the Onboard Experience Manager plays a central role in shaping the passenger experience and connecting services programs managed by the San Joaquin Regional Rail Commission (SJRRC). This position is responsible for overseeing and evolving a variety of onboard experience programs including amenities, passenger information, and activities ensuring a cohesive, high-quality experience that enhances passenger satisfaction and promotes rider loyalty. An important focus of this position is overseeing the food and beverage programs of the San Joaquins, ACE train and bus services. With a strong emphasis on program and project management, this role requires an operations-minded innovator who thrives in dynamic environments and understands how to deliver thoughtful, user-centered service enhancements. Ideal candidates will have experience designing and managing amenity programs in creative industries such as tech, travel, or transportation.

SJRRC seeks to employ persons whose backgrounds and abilities enhance the diversity of the demographics of the community it serves. The selection process is based on merit, and shall extend to all candidates a fair, impartial examination of qualifications based on job-related criteria.

Applicants best matching the requirements of the position will be invited for an initial interview and may be asked to return for additional interviews as warranted. Select positions may require an assessment prior to interview.

Conditional job offers - All offers of employment are conditional and are subject to successful completion of a background report, and physical and / or drug screen for select positions.

Medical drug screening - All positions may be subject to a physical and / or drug screen, prior to appointment, issued by a qualified medical physician assigned by SJRRC. We are a drug-free workplace.

We are a government agency.

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