Onsite Support Engineer - FulltimeThe Dignify Solutions, LLC • New York, NY, US
Onsite Support Engineer - Fulltime
The Dignify Solutions, LLC • New York, NY, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionStrong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration Experience handling L2 / L3 troubleshooting for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop concepts and administration Knowledge of DHCP, IP routing, VPN, and firewall concepts Experience in supporting minor hardware repairs (Desktop & Laptop) Experience in phone system administration Mid-Senior level Full-time Other IT Services and IT Consulting
Responsibilities
- Provides third level investigation and diagnosis
- Resolves and closes incidents / service requests as per help desk procedures & within SLA
- Escalates unresolved incidents / service requests within agreed timescales
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Liaises with clients, other IT support groups and 3rd party providers when necessary
- Performs imaging / reimaging of PCs
- Performs IMAC (Install, Move, Add and Change)
Qualifications
Seniority level
Employment type
Job function
Industries
Location : New York, NY
Salary ranges vary by role and experience. Example ranges observed : $69,000.00–$220,000.00; actual offers depend on candidate qualifications and market conditions.
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