Product Support United Kingdom

Overview

At Pave, we're building the industry's leading compensation platform, combining the world's largest real-time compensation dataset with AI / ML expertise. Our platform helps 8,500+ companies with confidence in every compensation decision. Revenue clients include OpenAI, McDonald's, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo. We've raised $160M in funding from Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures.

Revenue Org @ Pave

The Revenue pillar includes our Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams. This group drives growth and ensures clients achieve transformative results with compensation intelligence. We focus on moving prospects from discovery to scaled implementation across enterprise organizations, partnering with compensation leaders to identify strategic opportunities and ensuring ROI through our platform—from benchmarking and band creation to merit cycles and total rewards communication. The rev ops team uses data-driven insights to optimize the client lifecycle; marketing translates compensation challenges into clear value propositions; partnerships expand Pave's ecosystem through HRIS and financial system integrations. Over the next year, we aim to accelerate enterprise growth and deepen client relationships through expanded use cases. We're seeking revenue professionals passionate about solving complex compensation challenges and delivering measurable business impact for leading companies.

Product Support Team

You'll become a Pave product and compensation expert to support our global customers. You'll ensure customers understand the product, derive value, and serve as the front line for daily questions. You'll work with Account Management, Engineering, and Customer Success Engineering teams to support customers.

What You'll Be Doing

• Provide hands-on support to ensure ongoing customer happiness
• Work within the application and with backend integrations to identify and resolve issues
• Maintain empathy to help customers feel heard and confident in resolution
• Conduct root-cause analysis with Engineering teams
• Respond promptly to inquiries and hand off unresolved issues as needed
• Document and create enablement materials to encourage self-serve
• Collaborate with Technical Account Managers and Account Executives to maintain high customer satisfaction
• Prioritize and manage multiple cases effectively
• Think critically to resolve requests with minimal steps
• Become an expert on all things Pave
• Join a team that works hard and has fun

What you'll Bring

We are hiring for a specific shift within our Product Support Team : 8 : 00 am - 6 : 00 pm (Local UK Time / UTC).

Compensation

Salary is one component of Pave's total compensation package, which includes equity, medical / dental / vision, unlimited PTO, and region-specific benefits. The target cash compensation for this position (level-based) is :

Life @ Pave

Founded in 2019, Pave has a global footprint with HQ in San Francisco and regional hubs in New York, Salt Lake City, and the United Kingdom. We maintain a hybrid work model with in-person days on Monday, Tuesday, and Friday to foster collaboration.

Benefits

We support career advancement and offer a range of benefits :

Vision

Vision : to unlock a labor market built on trust. Mission : to build confidence in every compensation decision.

Are you ready?

If you're interested in building your career at Pave, consider creating a Job Alert for future opportunities.

Equal Opportunity and Voluntary Self-Identification

As set forth in Pave's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Voluntary self-identification information is collected for government reporting purposes; completion is optional and confidential. This job description is intended to be an overview of responsibilities and qualifications and is not an offer or a contract.

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