Customer Support Coordinator - SaaS

Customer Support Coordinator - SaaS

IntelligenceBank is the leading digital asset management and marketing operations software solution for brands in regulated markets. Used by over 1m+ users in 53 countries, IntelligenceBank uses AI and automation to help ensure brands get to market quickly, stay on brand and ensure regulatory compliance.

To support our ongoing growth, we have a newly created role for a Customer Support Coordinator.

Reporting to the Support Director, this role provides direct support and assistance to all IntelligenceBank customers and members of the IntelligenceBank Customer Success team as required. This support includes a variety of internal tasks and liaising with other IntelligenceBank teams as well as direct contact with IntelligenceBank customers via email, help desk support tickets, telephone and online meetings to troubleshoot and resolve customer issues with 6-star service. This role is based in Kansas City, MO, with the customers based in Australia, the US and the UK. As such the hours of work will be :

• 10am - 7pm Central Time during US summer
• 8am - 5pm Central Time during US winter

Key Activities :

Qualifications

This role is ideal for someone with prior experience supporting SaaS solutions for enterprise clients. If you're a problem solver with excellent communication skills this role could be perfect for you! Read on to understand the other skills and experience we require.

Next Steps :

Once you've applied, your application will be reviewed by one of our team and you'll be updated by phone or email regarding its status.

Our application process includes phone screening, face to face interviews covering behavioral and practical questions that address our values as well as the requirements of the role you've applied for and, finally, references and criminal history checks.

So apply now and we look forward to getting to learn more about you!

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