Support Manager
VirtualVocationsIndependence, Missouri, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Support Manager - SPM (Special Programs Management).
Key Responsibilities
Lead a client support team to address technical inquiries and solve problems
Manage service delivery operations, including workforce management and customer satisfaction metrics
Develop and implement processes to enhance customer support and team performance
Required Qualifications, Training, and Education
Bachelor's Degree or higher
Proven experience leading a distributed customer support team in an enterprise SaaS environment
Technical proficiency and strong organizational skills
Ability to meet key performance indicators related to customer satisfaction
Experience in coaching and mentoring team members
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Support Manager • Independence, Missouri, United States
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