Mid-Level Technical Account Manager (Remote)

Mid-Level Technical Account Manager (Remote)

Join to apply for the Mid-Level Technical Account Manager (Remote) role at Jobright.ai

Mid-Level Technical Account Manager (Remote)

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Job Summary :

Demandbase is the leading account-based GTM platform for B2B enterprises, focused on maximizing revenue and minimizing waste through AI-powered insights. The Technical Account Manager (TAM) will work closely with customers to navigate their needs, provide technical expertise, and ensure successful implementation of Demandbase products.

Responsibilities :

• Partner closely with the customer account team (Account Executive, Growth Account Director and Customer Success Manager) to drive and strengthen the customer relationship
• Provide understanding of Demandbase One Platform and how it integrates into the overall B2B marketing tech stack.
• Assist customers with business and technical requirement definition through subject matter expertise.
• Provide hands on assistance within the platform to ensure customers are set up with best practice recommendations
• Lead customer calls and discussions, and provide meeting agendas
• Collaborate with customer to define positive business outcomes and become integral part of their team's success
• Manage a diverse portfolio of customers within a variety of industries at different levels of sophistication.
• Leverage experience to manage client expectations, provide valuable insight and deliver top notch client service
• Proactively manage client projects and expectations while delivering exemplary customer service. Meet or exceed the customer's expectations of knowledge and professionalism.
• Provide technical consultations for architecture integration and service optimization
• Manage technical feature requests and requirements that are key to the customer's success and process workflow
• Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Demandbase solution to address their business needs
• Have experience & knowledge in campaign management, B2B advertising, and best practices of account-based marketing strategy.
• Become an expert on all Demandbase products and have a thorough working knowledge of partner technologies that customers leverage in their ABM / MarTech stack.
• Supporting customer office hours and internal enablement as needed

Qualifications : Required :

Preferred :

Company :

Demandbase is a company that specializes in account-based marketing, sales intelligence, and data. Founded in 2007, the company is headquartered in San Francisco, California, USA, with a team of 501-1000 employees. The company is currently Late Stage. Demandbase has a track record of offering H1B sponsorships.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Industries

Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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