Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our client's team in Tualatin, Oregon. In this contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries and managing orders with precision. This opportunity is ideal for professionals who excel in communication and thrive in fast-paced environments.

Responsibilities :

• Respond to incoming calls and address customer inquiries promptly and professionally.
• Provide exceptional assistance through email correspondence to resolve client concerns.
• Manage inbound and outbound calls to handle service requests and follow-ups.
• Perform accurate data entry to maintain customer records and order information.
• Utilize Microsoft Excel and Word to prepare and manage customer-related documentation.
• Process orders efficiently, ensuring timely and accurate fulfillment.
• Schedule appointments to support customer needs and company operations.
• Collaborate with team members to improve service delivery and streamline processes.
• Uphold a high standard of customer service in all interactions.
• A minimum of 2 years of experience in customer service or call center environments.
• Proficiency in answering inbound and outbound calls with professionalism.
• Strong data entry skills with attention to detail and accuracy.
• Familiarity with Microsoft Excel and Word for documentation and reporting.
• Experience in managing email correspondence effectively.
• Ability to handle order entry and scheduling tasks efficiently.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.