Customer Service Representative

A company is looking for a Customer Care Associate (Remote).

Key Responsibilities

Answer incoming calls and emails from customers, addressing questions and processing policy changes

Document calls, troubleshoot issues, and maintain proficient knowledge of company products and processing guidelines

Assist with daily workflow, including scanning and indexing documents and monitoring for trends or potential fraud

Required Qualifications

High School Diploma or equivalent

1-2 years of customer service experience required

High level of integrity and confidentiality

Ability to work both independently and as part of a team

Familiarity with Microsoft Office