Shared Services Manager

A company is looking for a Shared Services Manager to join their Client Success team.

Key Responsibilities

Lead and manage shared service team members, providing coaching and development

Establish and refine operating models, SOPs, and workflows in collaboration with the Client Success organization

Act as the escalation point for urgent client issues and drive process innovation to improve operational efficiency

Required Qualifications

Demonstrated experience in people leadership and building processes

Familiarity with California and East Coast benefits markets for both large and small groups

Expertise in benefits administration, renewals, enrollments, and eligibility management

Comfort with financial analysis and tools like Excel and reporting dashboards

Proven ability to create scalable workflows and enable cross-team collaboration