Talent.com
Workforce Management Analyst

Workforce Management Analyst

VirtualVocationsLansing, Michigan, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Workforce Real-Time Analyst for a call center.

Key Responsibilities

Monitor real-time call volume, staffing, AHT, attendance, and schedule adherence

Manage intra-day staffing adjustments using WFM software and historical data

Maintain communication with call center and BPO vendor partners regarding scheduling needs

Required Qualifications

2+ years of experience in a call center environment

Experience with NICE IEX or similar workforce management software preferred

Flexible schedule with availability to work evenings and weekends

Knowledge of contact center operations and customer service

Ability to communicate effectively with vendors, operations, and leadership

serp_jobs.job_alerts.create_a_job

Workforce Analyst • Lansing, Michigan, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Integration Analyst

Integration Analyst

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for an Integration Analyst, Remote.Key Responsibilities Collaborate with business stakeholders to gather and analyze integration requirements Design and maintain data mappin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Delivery Driver - Sign Up and Start Earning

Delivery Driver - Sign Up and Start Earning

DoorDashPortland, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Dashers - Sign Up and Start Earning

Dashers - Sign Up and Start Earning

DoorDashPortland, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Drive with DoorDash - Flexible Schedule

Drive with DoorDash - Flexible Schedule

DoorDashPortland, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Workforce Planning Analyst

Workforce Planning Analyst

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for an Analyst, Workforce Planning.Key Responsibilities Generate and maintain performance reports and dashboards to track key metrics across the contact center Analyze perfo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Marketing Salesforce UAT and Training Specialist

Marketing Salesforce UAT and Training Specialist

Michigan Farm BureauLansing, MI, United States
serp_jobs.job_card.full_time
Marketing Salesforce UAT & Training Specialist.Marketing Salesforce UAT & Training Specialist Objective.To represent Marketing on Farm Bureau Salesforce projects and initiatives, focusing on Salesf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Senior Workforce Analyst

Senior Workforce Analyst

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Workforce Analyst to enhance operational efficiency and member satisfaction in their Contact Center and Retail teams. Key Responsibilities Lead the development of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Workforce Management Analyst

Workforce Management Analyst

Michigan Farm BureauLansing, MI, United States
serp_jobs.job_card.full_time
Workforce Management Analyst Objective.To optimize staffing levels, streamline operations, and enhance Property / Casualty Customer Services (PCCS) effectiveness through data-driven workforce managem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Manager of Workforce Strategy

Senior Manager of Workforce Strategy

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Workforce Strategy.Key Responsibilities Own SLA outcomes end-to-end, ensuring stable and efficient performance Monitor and troubleshoot staffing gaps a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Restaurant Delivery - Flexible Schedule

Restaurant Delivery - Flexible Schedule

DoorDashPortland, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Remote Senior Financial Analyst - AI Trainer

Remote Senior Financial Analyst - AI Trainer

Data AnnotationEast Lansing, Michigan
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Remote Finance Director - AI Trainer

Remote Finance Director - AI Trainer

Data AnnotationEast Lansing, Michigan
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Remote Financial Analyst - AI Trainer

Remote Financial Analyst - AI Trainer

Data AnnotationEast Lansing, Michigan
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
UKG Workforce Central Consultant

UKG Workforce Central Consultant

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a UKG Workforce Central Technical Consultant / Administrator (Remote).Key Responsibilities Provide application administration and technical support for UKG Workforce Centra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Global External Workforce Manager

Global External Workforce Manager

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a Global External Workforce Program Manager (REMOTE New England).Key Responsibilities Design, implement, and scale a global External Workforce program to align with busin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Workforce Software Integration Lead

Workforce Software Integration Lead

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for an Integration Lead to manage integration projects remotely.Key Responsibilities Creation of integrations for the ADM project, particularly within the SAP environment bas...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Remote Commercial Banking Analyst - AI Trainer

Remote Commercial Banking Analyst - AI Trainer

Data AnnotationEast Lansing, Michigan
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Restaurant Delivery - Sign Up in Minutes

Restaurant Delivery - Sign Up in Minutes

DoorDashPortland, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days