Customer Care Specialist

A company is looking for a Customer Care Specialist I - Payment Support.

Key Responsibilities

Manage customer and partner requests, providing timely support via phone and email

Provide product training to enhance customer knowledge and satisfaction

Act as the main point of contact for escalations and maintain procedural alignment across teams

Required Qualifications

Bachelor's Degree or relevant work experience

1+ years of remote / hybrid customer-facing experience in Compliance, Payments, Risk, Fraud, or Fintech

Ability to manage multiple tasks and maintain organized support queues

Technical Customer Support experience in a queue-based environment

Property Management and / or Accounting / bookkeeping knowledge is a plus