Job Description
Job Description
How you'll contribute to the team :
Under the direction of the Director of Service Operations, the service manager directs the day-to-day operations of the plumbing service department. Additionally, they will create job estimates, assist in scheduling, and manage the revenue of the department. Performs all other duties as assigned.
- Provides direction and leadership to the team.
- Facilitates employee hiring, training, and performance evaluations. Administers corrective action as required.
- Ensures training and education on specific tasks and company related functions.
- Facilitates improvement through team involvement.
- Enforces company policies and standards with a high regard for safety standards.
- Resolves customer issues and concerns.
- Develops and maintains effective working relationships with customers, coworkers, contractors, and the public.
- Coordinates with dispatch and other office personnel to optimize schedule and manpower.
- Acquires required permits and authorization for projects.
- Regular jobsite visits.
- Technical assistance to all field and office personnel.
What you'll bring to the table :
Excellent verbal and written communication skills.Displays extensive working knowledge of the industry, including installation, service and maintenance of all components and systems.Professional appearance always.Strong organizational and time management skills.Ability to manage multiple projects.Ability to manage and lead people in an engaging way.Creative problem solving.Self-motivated.Proficiency in Microsoft Office Suite.Valid driver's license and clean driving record.How you'll qualify :
Associates Degree in Project Management or plumbing trade.Holds all licensing / certifications for plumbing trade.Understanding of local and state codes.At least 5 years of industry cost awareness or cost preparation.What to expect in the office :
Prolonged periods of sitting at desk and working on computer.Must be able to lift, up to 15lbs at a time.Able to walk on uneven surfaces and be exposed to a variety of weather conditions while visiting jobsites.Howe, Inc. is an EEO / AAP employer.