Content Engineer Job at Rely Health in Burr Ridge

Overview Join to apply for the Content Engineer role at Rely Health .

Location : Chicago or San Francisco Region; San Francisco Bay Area option with in-office presence 2-3 times per week.

Responsibilities Partner with the product owners and engineering leads to support the end-to-end vision of the product

Collaborate with other content engineers to decide information structure, relationships and strategy

Coach other business leads and stakeholders on design thinking to solve user needs and support the product design culture

Demonstrate stakeholder management, including managing expectations and obtaining agreement on key objectives

Scale solutions through component-based approaches, advance the design system, and refine the delivery process

Support a collaborative, transparent, high-performing team environment with a positive, results-oriented attitude

Use data and experimentation in the design process to deliver outcomes

Promote open discussions of new ideas and differing viewpoints

Lead training sessions on GPT & Kibana tools for relevant team members

Communicate with engineering on code-related roadblocks and follow up when deadlines are not met

Own and manage the growth of the prompt library to meet evolving user needs

Conduct extensive testing of prompts and make data-driven adjustments

Manage and refine virtual voice agents to optimize inbound / outbound interactions

Utilize Kibana to design and optimize dashboards and visualizations

Rapidly test and iterate on GPT prompts and no-code tooling to gather user feedback

Shadow product users and iterate on AI to better fit use cases

Advance conversational AI and new functionality to improve navigation programs

Plan and conduct usability testing sessions and incorporate user feedback into design iterations

Build out GPT prompts across all operational units

Create campaign infrastructure / automation in the PRM

Develop new content for customers across the company

Stay up to date with industry trends and best practices in data visualization and no-code tooling

Requirements Minimum Required Qualifications : Bachelor’s degree in a related field (UX / UI design, Interaction Design, HCI, Computer Science) or equivalent experience

Proven experience with GPT (or similar AI content generation technologies) and Kibana

Strong knowledge of Elasticsearch and its integration with Kibana

Ability to communicate complex technical topics clearly

Experience interfacing with customers in high-demand environments and driving product adoption

Preferred Qualifications : Experience with other OpenAI products

Background in content creation or digital marketing

Experience with no-code or low-code platforms

Benefits 401(k)

Dental insurance

Health insurance

Vision insurance

Technology reimbursement

Paid time off (Vacations, Sick leave)

Paid parental leave

Professional development

Target Start Date : July 2025

Location : San Francisco Bay Area; in San Francisco Office 2-3 times a week

FLSA Status : Exempt

Job Status : Full Time

Work Schedule : Monday - Friday with occasional evenings and / or weekends

Vehicle Required : No

Travel : 5% local area travel

Reports To : Lead, Content Engineer

Salary Range : 85,000 to 95,000 DOE

The above statements describe the general nature and level of work performed by people assigned to this job. They are not exhaustive lists of duties, responsibilities, knowledge, skills, abilities, or working conditions.

Rely Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

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