Passenger Service Agent

JFK Passenger Service Agent P / T - JAL

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of arrival and departure functions, ticketing, gate handling and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems such as lost and found issues.
• Perform customer relations, duties and responsibilities which includes providing information for airline passengers regarding their travelling needs and assisting them with special requests and considerations.
• Ability to handle passport / VISA documentation.
• Ability to interact with all levels of individuals such as passengers, employees, customers, corporate representatives and the general public.

Qualifications

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.