Talent.com
E-commerce and Customer Experience Coordinator - Luxury Womenswear Label
E-commerce and Customer Experience Coordinator - Luxury Womenswear LabelFourth Floor • Miami, Florida, United States
serp_jobs.error_messages.no_longer_accepting
E-commerce and Customer Experience Coordinator - Luxury Womenswear Label

E-commerce and Customer Experience Coordinator - Luxury Womenswear Label

Fourth Floor • Miami, Florida, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Our client, a luxury womenswear label based in Miami, is looking for an E-commerce and Customer Experience Coordinator to join their team!

Role Overview

Our client is seeking a strategic and results-driven E-Commerce & Customer Experience Coordinator to lead and scale our digital commerce operations in a fast-paced, high-pressure luxury fashion environment. This role requires a sharp, analytical leader who can balance the high stakes of luxury e-commerce while delivering a seamless, high-performing customer experience. As the E-Commerce Coordinator, you will be responsible for driving growth, optimizing digital performance, and ensuring operational excellence. This role requires someone who thrives under pressure, can manage multiple high-priority initiatives, and is relentless in delivering measurable results.

Key Responsibilities

E-Commerce Strategy & Operations

  • Oversee and optimize the Shopify platform by managing product creation, sale, and collection launches, ensuring seamless functionality and high-speed performance.
  • Oversee the order fulfillment process to ensure orders are accurately processed and shipped in a timely manner, working directly with the shipping department to coordinate all orders.
  • Oversee the return process ensuring efficient handling, timely resolutions, and a smooth experience for customers while working closely with the shipping department.
  • Utilize Klaviyo to schedule and manage all email campaigns, including subject lines and launch timing, ensuring strategic delivery for maximum engagement and conversion.
  • Manage AIMS 360 integrations to monitor inventory management and other third-party platforms to streamline e-commerce operations.
  • Identify site optimization opportunities to enhance conversion rates, navigation, and user experience.

Customer Experience & High-Volume Support

  • Develop and implement strategies to deliver a seamless, luxury-level online shopping experience from first touchpoint to post-purchase engagement.
  • Oversee customer service operations, ensuring fast, efficient, and high-quality support in a high-volume, high-expectation environment.
  • Implement loyalty programs and personalized shopping experiences to drive customer retention and increase lifetime value.
  • Digital Marketing & Revenue Growth

  • Develop data-driven digital marketing strategies for email, paid media, and SEO to drive traffic and sales.
  • Monitor and optimize performance KPIs, including conversion rates, customer acquisition costs, and sales growth.
  • Crisis & High-Pressure Problem Solving

  • Rapidly troubleshoot and resolve e-commerce challenges, including platform issues, customer escalations, and order fulfillment disruptions.
  • Anticipate risks and proactively implement solutions to prevent revenue-impacting delays.
  • Innovation & Competitive Growth

  • Research and implement emerging technologies and best practices to maintain a competitive edge in luxury ecommerce.
  • Collaborate with leadership to develop scalable strategies for global expansion and digital innovation.
  • Qualifications

  • High-Pressure, High-Stakes Mindset – Ability to thrive in a fast-paced, demanding environment where precision and execution are critical.
  • Proven Leadership in E-Commerce – Minimum 2 years of experience leading e-commerce operations, preferably in fashion or luxury.
  • Technical & Analytical Expertise – Proficiency in Shopify, AIMS 360, and performance analytics tools.
  • Data-Driven & Performance-Focused – Track record of optimizing ecommerce KPIs and delivering measurable revenue growth.
  • Luxury Brand Awareness & Creativity – Deep understanding of luxury consumer behavior and high-end brand positioning.
  • You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

    serp_jobs.job_alerts.create_a_job

    Customer Experience Coordinator • Miami, Florida, United States

    Job_description.internal_linking.related_jobs
    Lead Customer Experience

    Lead Customer Experience

    Saks OFF 5TH • Miami, FL, US
    serp_jobs.job_card.full_time
    Saks OFF 5TH is the premier luxury off-price destination.With more than 100 stores in the U.Canada, and online at SaksOFF5TH. What this position is all about.Under the direction of the Assistant Sto...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Workplace Experience Coordinator

    Workplace Experience Coordinator

    Objectwin Technology Inc. • Miami, Florida, United States
    serp_jobs.job_card.temporary
    serp_jobs.filters_job_card.quick_apply
    Job Title : Workplace Experience Coordinator.Location : 777 Brickell Ave, Miami, FL 33131 (Onsite).Onsite position five days a week. Professional Attire Monday - Thursday, Friday is Jeans day.See co...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Food & Beverage Equipment and Plateware Coordinator

    Food & Beverage Equipment and Plateware Coordinator

    The Concours Club • Opa-locka, FL, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Food & Beverage Equipment and Plateware Coordinator.The Concours Club sets the new standard for automotive country clubs worldwide. The members-only motorsport facility blends high-tech driving,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Merchandise Coordinator

    Merchandise Coordinator

    Starboard Cruise Services • Miami, FL, US
    serp_jobs.job_card.full_time
    The Merchant Coordinator is responsible for the total Merchandise operation in the office.This position supports all daily operations within the department which will ultimately affect company sale...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Agent Experience Coordinator

    Agent Experience Coordinator

    ONE Sotheby's International Realty • Key Biscayne, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    ONE Sotheby’s International Realty is the premier source for luxury real estate along Florida’s East Coast, with 30 offices spanning from Miami and Key Biscayne to Vero Beach and Jacksonville.For m...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Engineering Coordinator FT, Embassy Suites Fort Lauderdale

    Engineering Coordinator FT, Embassy Suites Fort Lauderdale

    Hilton Worldwide, Inc. • Port Everglades, FL, US
    serp_jobs.job_card.full_time
    Job Description - Engineering Coordinator FT, Embassy Suites Fort Lauderdale.An Engineering Coordinator is responsible for responding and providing administrative and clerical support to the Engine...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Seasonal Beauty Advisor - Sephora

    Seasonal Beauty Advisor - Sephora

    Kohl's • Homestead, FL, US
    serp_jobs.job_card.full_time
    As Beauty Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach and ensure an excellent overall client exp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    DIGITAL RETAIL COORDINATOR

    DIGITAL RETAIL COORDINATOR

    Swift Response LLC • Fort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Join the Flex Seal team and help us seal the deal online! As our Digital Retail Coordinator, you’ll play a key role in growing our products across major retailers, supporting new launches, an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Coordinator, Sales and Artistry (Miami)

    Coordinator, Sales and Artistry (Miami)

    Charlotte Tilbury • Miami, FL, US
    serp_jobs.job_card.full_time
    After a period of rapid growth at Charlotte Tilbury, we are looking for a Sales & Artistry Coordinator to support our Miami market! The Sales and Artistry Coordinator is responsible for representin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Experience Manager

    Customer Experience Manager

    Michaels • Fort Lauderdale, FL, US
    serp_jobs.job_card.full_time +1
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Experience Coordinator - Miami, FL

    Customer Experience Coordinator - Miami, FL

    VEG ER for Pets • Miami, FL, US
    serp_jobs.job_card.full_time
    Customer Experience Coordinator - Miami, FL.Answer incoming calls immediately and with a smile.Manage incoming customer communications (email, text messages, phone calls).Record call information ac...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    People & Culture Coordinator

    People & Culture Coordinator

    Four Seasons Hotels • Miami, FL, US
    serp_jobs.job_card.full_time
    People And Culture Coordinator.Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    EHE Administrative Coordinator

    EHE Administrative Coordinator

    AIDS Healthcare Foundation • Fort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Executive Assistant : Life-changing work is happening here Join us!.Every day at Broward House someone finds healing; someone's mind is renewed. hope and health restored.All because of our team of i...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Luxury Travel Coordinator

    Remote Luxury Travel Coordinator

    ExploreMore with Fran • Miami, FL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Remote Luxury Travel Coordinator – Curate Dream Vacations for Affluent Clients.As a premier luxury travel company, we specialize in crafting unforgettable vacations for high-net-worth clients.Remot...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Engagement Coordinator\ Key carrier

    Engagement Coordinator\ Key carrier

    HomeGoods • Hollywood, FL, US
    serp_jobs.job_card.full_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritize...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Part-Time Beauty Advisor - Sephora

    Part-Time Beauty Advisor - Sephora

    Kohl's • Homestead, FL, US
    serp_jobs.job_card.part_time
    As Beauty Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach and ensure an excellent overall client exp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Experience Coordinator

    Customer Experience Coordinator

    TJX • Miami, FL, US
    serp_jobs.job_card.full_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    E-Discovery Coordinator

    E-Discovery Coordinator

    Ascension Global Staffing & Executive Search • Fort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Ascension Global Staffing & Executive Search, a Hispanic Women Owned & Operated National Recruiting Firm stands at the forefront of innovation and excellence. Led by a visionary team with a ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales and Customer Experience Coordinator

    Sales and Customer Experience Coordinator

    Hand & Stone Massage and Facial Spa • Miami, FL, US
    serp_jobs.job_card.full_time +1
    Sales and Customer Experience Associate.Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. Hand and Stone Massage and Facial...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Ponderful, LLC - Executive Operations Coordinator

    Ponderful, LLC - Executive Operations Coordinator

    Ponderful LLC • Fort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Ponderful is a dynamic, growing firm specializing in federal government contracting, logistics, and mission-aligned operations. We manage a portfolio of multi-site contracts (including with the Defe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted