Support EngineerArtech LLC • Waukesha, WI
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Support Engineer
Artech LLC • Waukesha, WI
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience with automation within service processes Proven track record in driving continuous improvement initiatives Strong collaboration skills with cross-functional teams Document current architecture of digital applications and ensure application availability Coordinate with partner teams to restore cloud service issues and maintain operational continuity Support SOPs for application workflows, processes, and integrations Recommend remediation plans for recurring incidents and systemic problems Collaborate with security teams to resolve reported vulnerabilities and high-severity threats Monitor and meet defined KPIs for service performance, uptime, and incident response Inclusive and diverse work environment Opportunities for professional growth and development Comprehensive benefits package
Location : Waukesha, WI
Salary Range :
Competitive and commensurate with experience
Introduction
Join our dynamic team as a Support Engineer, where you will play a crucial role in ensuring service readiness, operational continuity, and lifecycle support across our digital applications. We are looking for a proactive and skilled individual to contribute to incident management, process validation, and digital workflow optimization.
Required Skills & Qualifications
- Applicants must be able to work directly for Artech on W2
- Bachelor's degree in engineering, Computer Science, or a related technical field
- Minimum 5 years of experience in service engineering, product support, or digital application operations
- Strong understanding of cloud-based platforms, service workflows, and incident management
- Experience with technical documentation, process validation, and stakeholder communication
- Ability to work in a regulated, quality-driven environment
Preferred Skills & Qualifications
Day-to-Day Responsibilities
Company Benefits & Culture
For immediate consideration please click APPLY to begin the screening process with Alex.
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Support Engineer • Waukesha, WI
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