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IT Support Specialist - Intern (01 / 01 / 26 - 05 / 31 / 26)

IT Support Specialist - Intern (01 / 01 / 26 - 05 / 31 / 26)

Hoovers HatcheryIowa City, IA, United States
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Position : IT Support Specialist - Intern (011 / 01 / 26 - 05 / 31 / 26)

Status : Part-Time Internship (20 hours per week - flexible)

Department : Information Technology

Reports to : Information Technology Manager

Location : Rudd, Iowa

Job Summary

The IT Support Specialist Intern position offers an exciting opportunity for aspiring IT professionals to gain hands-on experience in technical support within a dynamic organization. The IT Support Specialist Intern position assists in maintaining the technology infrastructure at Hoover's Hatchery and provides essential support to end-users.

Essential Duties and Responsibilities

  • Provides technical support for hardware, software, and network issues
  • Troubleshoots and resolves computer problems for end-users
  • Assists with installing, maintaining, and upgrading computer systems
  • Documents new procedures and information as well as updates current documentation
  • Provides necessary training to end-users related to procedures
  • Supports LANs, WANs, network segments, as well as internet and intranet systems
  • Upgrades and configures system software that supports infrastructure
  • Supports various IT projects and implementations

Job Qualifications

  • Has taken IT courses and / or has a basic understanding of the following technologies :

    • Windows OS (10, 11)

  • Linux (Ubuntu)
  • Windows Server 2022 or above
  • Microsoft Office
  • Microsoft 365 Platform
  • iOS, Android
  • Networking - Ubiquiti UniFi
  • Microsoft Intune
  • Willingness to learn
  • Strong attention to detail, problem solving, and analytical skills
  • Effective communication and listening skills
  • Focus on continuous improvement
  • Ability to work effectively as part of a team or independently
  • Knowledge of Windows operating systems and Microsoft Office applications

    • Competencies

  • Ethical conduct
  • Customer servitude
  • Tenacity
  • Strong computer skills
  • Strong attention to detail
  • High level of confidentiality
  • Problem solving / analysis
  • Ability to adapt to change
  • Ability to work well with others
  • Great organization skills
  • Able to successfully meet deadlines
  • Strong communication skills
  • Motivated and self-directed
  • Able to effectively prioritize
  • Effective in a team environment

    • Travel Requirements

  • No travel required

    • Physical Demands

  • Requires the ability to tolerate unpleasant odors associated with eggs and poultry of various quality
  • Normal corrective vision range, ability to see color and distinguish letters, numbers, and symbols
  • Frequently required to sit, walk, talk, hear, bend, reach, and stand.
  • This position may require heavy lifting, over 40 lbs.
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