IT Support Consultant

Description

University of Iowa Health Care Information Systems has a great opportunity to join our team as an IT Support Consultant. In this role, you will provide configuration, installation, and support of desktop and printer hardware, software, and peripheral equipment in an enterprise IT environment. You will perform work in clinical, critical care, research, and departmental environments, while interacting with all levels of personnel, patients, and visitors. You will work closely with peer teams promoting collaboration and consistent service delivery. You will embrace standardization, the adoption of best practices, documentation, customer service excellence, and the continual improvement approach to IT. You will exercise all workflows while maintaining state and institutional policies and contributing to the support of organizational objectives.

Position Responsibilities :

• Analyzes IT system needs in clinical, critical care, research and departmental spaces and determines appropriate solution to satisfy needs.
• Plans, installs, and documents complex IT system configurations.
• Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation.
• Installs, configures, and maintains hardware and software solutions to continually improve operational performance.
• Assists with the implementation of approved projects, providing project support and services.
• Performs advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance impacting customers across multiple geographical locations.
• Defines, documents, shares, and continually improves solutions and workflows.
• Evaluates new desktop hardware and software for possible inclusion in set of supported products.
• Provides one-on-one guidance and consultation to users.
• Communicates the value of adhering to standards for hardware, software, and other IT services to customers and peers.
• Participates in opportunities to improve workflows, processes, and standards, to promote greater value for our customers.
• Provides both verbal and documented training to customers and peer technicians.
• Creates and continually improves implementation and operational support documentation for provided services, used to train customers and peer technicians.
• Defines, documents, and implements procedures for complex software / hardware installation and configuration processes.
• Maintains accurate inventory management records.
• Accurately documents all performed work within a service management tracking system.
• Develops customer self-help guides for commonly encountered service interruptions.
• Participates with management regarding the support of current and future state operations, which may include interviewing and evaluating candidates when vacancies in unit staff occur as required.
• Leads small projects and / or one or more phases of larger projects, as required.
• Provides functional oversight for temporary or consultant staff on projects.
• Travels to customer sites as needed to configure, install, and support client hardware, software, and peripheral equipment.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

Qualifications

Education Required

Experience Requirements

Desired Qualifications

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Todd Carter - todd-carter@uiowa.edu