Technical Support Specialist - Power Storage (Freelance)Anker Innovations LTD • Los Angeles, CA, US
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Technical Support Specialist - Power Storage (Freelance)
Anker Innovations LTD • Los Angeles, CA, US
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job_description.job_card.job_description3+ years of experience in technical support, field service, pre-sales engineering, or energy storage solutions. Bilingual in English and Spanish preferred. Solid understanding of battery storage systems or residential energy solutions. Ability to communicate complex technical concepts clearly to both technical and non-technical audiences. Strong analytical thinking, troubleshooting ability, and customer-focused mindset. Hands-on experience with electrical systems and energy-related software applications is a strong plus. Comfortable wearing multiple hats in a fast-paced, startup environment, with a proactive mindset to take ownership and bring clarity to ambiguous situations. Willingness to travel occasionally for on-site support, training, or other business-related needs.
Technical Support Specialist - Power Storage (Freelance)
Position at Anker Innovations LTD
Pay : $25 / hr to $33 / hr
Project Overview
We are seeking a freelance Technical Support Specialist with experience in electrical installation, solar or battery systems, and renewable energy solutions. This role supports Anker SOLIX's installer network by providing remote troubleshooting, commissioning assistance, and resolving on-site technical issues. The role also handles pre-sale technical inquiries from homeowners, helping them select the right Anker SOLIX products and solutions.
Key Responsibilities
- Provide technical support to partnered installers and electricians, including remote troubleshooting, software commissioning, and hardware setup guidance.
- Respond to pre-sales inquiries from end users, offering product recommendations and explaining system compatibility and functionality.
- Develop and maintain technical documentation, including installation and troubleshooting guides, training materials, and customer experience reports.
- Gather and communicate customer and installer feedback to product and engineering teams to support continuous product improvement.
- Identify recurring issues and contribute to the optimization of support processes and workflows.
Qualifications
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Technical Support Specialist • Los Angeles, CA, US
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