FOH Manager - Porzana

Job Description

Job Description

Position Description : Job Title : Floor Manager

Location : PorzanaReports to : General Manager

Compensation : $50,000 - $70,000 (dependent on experience)

The Floor Manager is responsible for overseeing daily restaurant operations and ensuring smooth, efficient, and guest-focused service. This role requires strong leadership, excellent communication skills, and the ability to cultivate a respectful, collaborative, and high-performing team environment.

Key Responsibilities : Uphold service standards and ensure a consistent guest experience.

Set up for service : cash count, floor map, pre-shift notes.

Conduct daily pre-shift meetings with FOH team.

Ensure restaurant policies, procedures, and training programs are followed.

Provide ongoing feedback to employees to support performance and growth.

Collaborate with FOH and BOH teams to ensure seamless execution of service.

Communicate with guests and resolve any service issues or complaints.

Support and manage To Go service, including pre-orders and guest communications.

Maintain accurate execution of To Go orders and online operations.

Communicate effectively with BOH managers and the corporate team.

Coordinate special events and ensure smooth execution.

Write and send the End of Night (EON) email.

Troubleshoot POS issues and coordinate menu edits and reprints with BOH.

Ensure accurate daily reporting of sales, comps, discounts, cash handling, and deposits.

Count and balance banks and bar tills for AM / PM shifts; complete nightly deposits.

Uphold cleanliness and organization of the FOH.

Support FOH supply and service needs in coordination with leadership.

Administer disciplinary actions when necessary (verbal, written, final warnings, terminations).

Perform other duties and responsibilities as assigned.

Schedule Expectations :

This is a full-time, salaried position classified as exempt from overtime pay. A typical workweek is up to 50 hours, with schedules that may vary based on the needs of the business. The Floor Manager is expected to work scheduled service shifts, with consistent evening and weekend availability. Weekly schedules will include a mix of opening, mid-day, and closing shifts. As we operate seven days a week (excluding select holidays), schedule flexibility is essential to support daily operations and team coverage.

Qualifications :

Ability to think clearly and remain composed in a fast-paced environment

Strong leadership and team development skills

Excellent written and verbal communication skills

Proficiency with POS systems and basic troubleshooting

Familiarity with front-of-house and back-of-house operations

Ability to multitask and prioritize in a dynamic setting

Commitment to creating a warm, professional, and guest-centered atmosphere

Understanding of disciplinary processes and documentation

$50,000.00 - $70,000.00 Annually