Case Manager

Position Summary

The Case Manager is responsible for delivering and coordinating comprehensive client services within a short-term, live-in facility for homeless individuals. The facility serves approximately 200 adult males from a MICA (mentally ill, chemically dependent) population. The ideal candidate is proactive, demonstrates strong initiative, and has experience working with clients facing complex behavioral health and social challenges.

Essential Duties & Responsibilities

• Conduct client intake within 24 hours of admission, clearly explaining resident rights, responsibilities, and grievance procedures.
• Complete psychosocial, vocational, educational, and housing assessments with accurate and timely documentation.
• Maintain thorough and up-to-date case records, documenting services, progress, and outcomes.
• Develop and implement individualized service plans; conduct periodic reviews for a caseload of approximately 15–18 clients.
• Provide holistic case management, including coordination of housing, mental health, and substance use services.
• Prepare housing applications and assist clients throughout the housing and interview process.
• Facilitate individual and group counseling sessions, psychoeducational workshops, and recreational activities.
• Conduct regular room and dorm inspections to assess hygiene, cleanliness, and daily living skills.
• Monitor client behavior, progress, and goal achievement, noting any changes or concerns.
• Coordinate referrals for in-house and community-based medical, mental health, and social services.
• Encourage client participation in meals and ensure appropriate nutritional habits are maintained.
• Deliver effective crisis intervention and respond appropriately to emergencies.
• Assist during fire drills or actual emergency evacuations.
• Oversee medication compliance in collaboration with nursing staff.
• Manage client discharges and transfers, ensuring proper documentation and continuity of care.
• Escort clients to external appointments, housing interviews, or other essential meetings as needed.
• Participate in staff meetings, case conferences, supervision, and required trainings.
• Maintain current CPR / First Aid certification .
• Adhere to all organizational policies, procedures, and applicable regulatory standards.
• Demonstrate flexibility to work evenings or weekends as required.

Required Education & Experience

Preferred Qualifications

Employee Benefits

Pride Global offers eligible employees' comprehensive benefits including :