Account Director
The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned account / s within the Region. The Account Director is responsible for $2MM - $5MM revenue while leading one or more client accounts within Global Occupier Services (GOS) across one or more of the service lines below :
- Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
- Project & Development Services
- Transaction Management
- Portfolio Administration
- Workplace and Portfolio Strategy
This position provides leadership and management across all aspects of the accounts including, but not limited to :
Service Delivery Standards ExcellenceClient Experience & Relationship ManagementTalent Management and Team DevelopmentFinancial Performance (including P&L, contract expansion / renewals etc.)Expanding Share of WalletAccount Risk ManagementEssential Functions and Responsibilities :
Manage the financial and contract performance outcome of one or more account teams.Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectivesEstablish and implement the overall vision, strategy and performance metrics to the applicable service linesDevelop and maintain strong client relationshipsImplement and manage account governance processProvide disciplined contract management to meet superior delivery of all contract deliverablesContribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentationsHave a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilitiesOversee risk mitigation and dispute resolution for client and C&WLead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.Attract and maintain top talent and provide on-going mentoring to team for superior performanceDrive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.Responsible for revenue generation, account P&L management, profitability and overall financial performanceContribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansionEnsure quantitative and qualitative analytics and evidenced-based decision makingKey Competencies :
LeadershipCustomer Relationship ManagementTechnical SkillsOrganization Design & Management SkillsCommunication (oral and written)Financial ManagementMatrix Organization / Business Partner SkillsPresentation SkillsBusiness AcumenImportant Education : Bachelor's degree required. Master's degree or MBA preferred.
Important Experience : Minimum of 10 years at Senior Management level or other similar capacity. Experience in directly leading and managing multi-discipline teams.
Cushman & Wakefield also provides eligible employees with a variety of benefit programs including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
The compensation for the position is : $174,250.00 - $205,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.