Systems Engineer

Job Description

Job Description

The Systems Engineer provides comprehensive technical support across multiple client environments, handling both hardware and software solutions. This role focuses on delivering excellent customer service while maintaining and improving client IT infrastructure through efficient problem resolution and system optimization. This position works onsite.

Key Responsibilities :

Technical Support :

• Provide Level II help desk support for hardware and software issues
• Deploy and maintain desktop and laptop environments
• Install and configure standard software applications
• Manage system updates, patches, and upgrades
• Support network infrastructure and security systems

Client Environment Management :

Service Delivery :

Infrastructure Support :

Required Qualifications :

Technical Skills :

Skills and Competencies :

Additional Responsibilities :

Success Metrics :

Travel Travel to customer sites using your own vehicle. No overnight travel.

Working Conditions :

Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height).

The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

EOE, including disability / veterans