Regional Service Manager - St. Louis, MO (St Louis)

Pioneering Breakthroughs In Healthcare

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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Service Area - St Louis MO Region

Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and / or commercially), for assigned organizational unit.

Responsibilities

• Work to maximize customer loyalty and satisfaction
• Communicate the value proposition of Siemens service to customers
• Obtaining service financial goals through revenue attainment and effective cost containment.
• Ensure compliance with FDA Good Manufacturing Practices
• Meet annual RSM goals and metrics as established
• Hire, develop, train and coach Customer Service Engineers (CSE's)
• Prioritize customer and business objectives to provide clear direction to CSE's
• Ensure customer satisfaction through timely follow up on all issues
• Key Customer and area Management

Develop long term value-based relationships with key accounts

Required Knowledge / Skills, Education, and Experience

Preferred Knowledge / Skills, Education, and Experience

The annual base pay for this position is : Min $116,500 - Max $174,700. Factors which may affect starting pay within this range may include geography / market, skills, education, experience, and other qualifications of the successful candidate. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to : Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking / public transportation, paid time off, paid sick and safe time.